Best Buy Manassas Outlet in Manassas, VA

Alejandro was great with showing us fridge options. We didn’t feel pressured to buy something we weren’t looking for. He was knowledgeable about their stock and helped make things very easy for us.

Had to purchase a new mouse for my dad walked in and was helped immediately

Open floor plan for the appliances but minimal staff increases wait times

Terrible Customer Experience – Will Not Be Renewing My Membership I purchased an LG range top from Best Buy, and it has been nothing but a headache. Since the beginning, the unit has had a serious safety issue—when set to low, the burner randomly jumps to high and stays there. This isn’t just inconvenient, it’s dangerous. LG has sent technicians to my home three separate times and still refuses to replace the defective unit. Meanwhile, Best Buy has washed their hands of the issue, saying I have to wait out the full one-year manufacturer warranty before they can step in. It’s clear this policy exists solely to avoid taking responsibility and make the manufacturer bear the cost—even if it means the customer suffers in the meantime. This experience has completely eroded my trust in Best Buy’s customer service and warranty practices. I will not be renewing my membership and will be taking my business elsewhere for all future electronics and appliance purchases.

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