my microsoft account “doesnt exist” even though it does
Hi, Shadowfire_WOF
Welcome to Microsoft Community.
I realize that you’ve encountered a problem with your Microsoft account.
First of all, please keep in mind that under the Microsoft account activity policy, you must sign in to your Microsoft account at least once during a two-year period to keep your account active. If you don’t sign in during this period, Microsoft will consider your account inactive. Microsoft may close your account due to inactivity.
For your current situation, I suggest you contact our online agent to check the account status for you. Because the community forum is a public community, in order to protect user privacy information, we cannot access any user privacy information. Relevant data, so I can’t check your account directly for you, but I can point you in the right direction.
Specific steps required to contact an online agent:
- After you type Contact – Microsoft Support, type “Account Issues” in the search box
- Click Sign In and contact support at the bottom of the page.
- Sign in with your Microsoft account. (Note: You can only log in using your personal MSA, when you log in using your company account it will not display correctly. If you are unable to connect to this account, you can use another account or create a new account to manage it.)
- Under Products and services, select Microsoft 365 and Office options.
- Under Categories, select Manage account security.
- Click “Chat with a support agent.” Then, fill in the contact information where the online agent can contact you.
Please feel free to contact me if you need further assistance.
Best Regards,
Cece | Microsoft Community Support Specialist
